We have been publishing extensively with more than a dozen articles on How to monitor your SAP environment using SAP Solution Manager, but what happens when Solman itself is suffering from Performance and Availability issues? Solman has widened its footprint at enterprises, some mandatory uses of functionality such as Maintenance Optimizer, and Remote Support, while others include Technical Monitoring and Change Request Management (ChaRM). Given such dependencies of many SAP customers on their Solman, shouldn't it be monitored and managed as a business-critical system?
It's not the first time, nor probably the last time that customers asked for help with their Solman. As recently as a few months ago, one customer's Solman was crippling slow, full of error logs, sometimes inaccessible, and occasionally down. Yet nobody knew why. Solman has gotten so complex that there are lots of breaking points, and these are just technical non-business scenarios:
To make matters worse, the businesses and other IT teams want to roll out more use cases for Solman, and the Basis team is left wondering if they should hire a full-time Solman consultant, update/upgrade Solman, size up infrastructure, or just outsource its management.
If Solman is SAP monitoring all your systems, what's monitoring it? In most cases, NOTHING! When it's slow or non-responsive or worse yet failing to monitor your SAP landscape, how do you troubleshoot problems and find root causes? Of course, you can install or use another Solman, perhaps use your Development/QA Solman and hook it up to monitor your Production Solman. There are a couple of potential issues with this approach, we assume customers already lack Solman resources dedicated to the task, and secondly, we're not aware that there is a Solman monitoring scenario inside SOLMAN_SETUP besides the Self-monitoring capabilities that can't be used when your system is the problem itself. Yes, you can just set it up as a standard dual-stack SAP Netweaver system, but that's not really monitoring Solman's features - just standard CCMS.
Use IT-Conductor and monitor your Solman's Availability, Performance, and more!
Here is a summary list of problems we uncovered in no particular order of importance:
Improved uptime and performance of Solman, the simple way!
You can have the best of both worlds:
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