IT-Conductor Blog

Linh Nguyen

Linh was born in democratic Vietnam, escaped from the communist after the war as a boat-people refugee to Malaysia, subsequently immigrated to Australia where he attended high-school and completed dual-degrees in Computer Science & Computer Engineering in just 5 years. He started SAP career in Melbourne, then came to the US in the mid-1990s as a SAP technical consultant. He built a software and consulting company in Silicon Valley in 1996 named OZSoft and has been an entrepreneur with a passion to automate IT processes. In 2014, he started IT-Conductor, Inc. as CEO and co-founder along with David Stavisski, with the goal to help IT organizations to Stop Guessing and Start Managing by automating IT operations using a cloud-based platform IT-Conductor.
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Recent Posts

IT-Conductor Latest Automation Features Q3-2019

Posted by Linh Nguyen on Sep 29, 2019 11:02:37 PM

IT-Conductor focused this quarter to increase the ROI for our customer's daily SAP Operations by automating the management of critical areas to minimize disruptions in services and maximizing the availability and performance of systems:

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SAP Monitoring Tools Overview (Updated Sep 2019)

Posted by Linh Nguyen on Sep 13, 2019 6:00:00 PM


Download v3.0 HANA and SAP Monitoring Comparison

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How Cloud-based APM Automation can Accelerate SAP Assessments, Performance and Migration

Posted by Linh Nguyen on Jul 12, 2019 1:10:15 PM

In the last year or so IT-Conductor has been working with several partners and customers to enable smarter SAP migration delivery - especially to cloud platforms such as Microsoft Azure and AWS.  We are involved at the beginning phases of Assessment through Performance validation, Migration & Monitoring.  As we like to phrase it APM-4-APM: Application Performance Management for Assessment of Performance, Planning and Migration.

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SAP Basis Monitoring for Application Locks and Enqueue

Posted by Linh Nguyen on Oct 11, 2018 11:32:10 AM

Monitoring SAP Application Locks and Enqueue

The restriction on data modification, while a data record is being changed by another user, is to ensure data consistency within an SAP system. This is achieved through the use of enqueue service/lock management mechanism which handles locks in the lock table. This locking concept prevents concurrent access to data records by multiple users which may lead to data inconsistency.

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SAP Basis Monitoring for Database Performance Analysis

Posted by Linh Nguyen on Oct 4, 2018 10:39:54 AM

DB Performance Analysis

Top down service management involves App, DB, OS and other infrastructure components, performed in a correlated fashion.  Identifying performance bottlenecks promptly within the database is very critical for enterprise applications which heavily depend on OLTP or OLAP transactions. Proactive database performance monitoring will prevent incidences that can threaten the stability of your systems. It's imperative therefore to have an effective tool and automated process for monitoring the health of your systems to ensure the continuous availability and performance of mission-critical enterprise applications.

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SAP Basis Monitoring for Workload Performance

Posted by Linh Nguyen on Sep 25, 2018 5:20:42 PM


SAP Workload Monitoring

Good application and system design incorporates both high availability and performance.  A best practice in monitoring performance is managing workloads as KPIs against system bandwidth/capacity utilization.  Establishing performance baselines and constantly monitoring workload KPIs against it as a way of managing service levels. 

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SAP Basis Monitoring for Operating Systems

Posted by Linh Nguyen on Sep 20, 2018 11:10:19 AM


SAP OS Monitoring

Most organizations have IT teams responsible for monitoring and managing the infrastructure (OS, Storage, Network), however for SAP Basis teams, it's still very critical to monitor and manage the OS as part of the overall top down/bottom up approach in availability and performance management.  It's hard to analyze application or database performance and not have capacity/utilization/bottlenecks of the dependent infrastructure OS/VM/Physical systems.

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SAP Basis Monitoring for Backups

Posted by Linh Nguyen on Sep 18, 2018 5:29:51 PM


SAP Backup Monitoring

It's best-practice to regularly back up your operating system and database to restore the SAP system should the need arise.  Hence one of the chief responsibilities of an SAP Administrator and/or DBA/SysAdmin is to have an appropriate method for performing this set of duties, preferably through some automation. 

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SAP Basis Monitoring for Background or Batch Jobs

Posted by Linh Nguyen on Sep 14, 2018 11:35:12 AM


SAP Job Monitoring & Management

Most SAP systems today are heavily dependent on critical background jobs to power the business processes.  As much as there are focus on the latest UX/UI and user interactions, the facts are more than 60% of SAP business suite systems are consumed by background processing.  So much so that some of IT-Conductor's customers want to focus our monitoring primarily on background processing and related alerts and performance.

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SAP Basis Monitoring for Printing and Spool Administration

Posted by Linh Nguyen on Sep 11, 2018 1:00:56 PM


 

SAP Output (Spool) Management

Printing from SAP is an important function of the business application.  It is a specialized area of focus due to the critical dependency of most business processes such as invoicing, bill of materials, packing slips, pay checks, etc.  We have experience with customers whose manufacturing production line literally stops when the print jobs from SAP fails.  Even with today's electronic output format such as Adobe PDF, the delivery of these documents to the recipient stops when the Adobe Document Services (ADS) fails.

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