IT-Conductor vs. SAP Cloud ALM

Manage SAP Cloud and beyond: Orchestrate your entire IT landscape

Extend the power of SAP Cloud ALM to your entire IT environment. Monitor, manage, automate, and orchestrate SAP, on-prem, and multi-cloud systems — all from a single platform.

REQUEST DEMO FREE TRIAL
IT-Conductor Default Dashboard

Does SAP Cloud ALM cover all your monitoring and automation needs?

SAP Cloud ALM (CALM) delivers robust monitoring and lifecycle management for SAP cloud systems. However, its capabilities are primarily focused on SAP resources, providing limited visibility and automation for on-premises and non-SAP environments.

For complete, enterprise-wide IT observability, automation, and orchestration across SAP, cloud, and on-prem systems, additional tools or integrations may be required.

SAP Cloud ALM

Which solution best supports your business and IT environment?

IT-Conductor provides enterprise-wide observability and end-to-end orchestration, bridging the gaps left by CALM's SAP-centric focus.

See how these two solutions compare to determine the right fit for your enterprise.

  • IT-Conductor

  • SAP Cloud ALM

IT-Conductor

Starts at $110 /system per month


Flexible pricing for enterprises of all sizes

CONTACT SALES

SAP Cloud ALM

Starts at $0 /8 GB of storage per tenant


Note: After the initial 8 GB free tier, pricing is consumption-based. Larger systems with more alerts, telemetry, and longer retention requirements will consume more resources.

LEARN MORE
Architecture and Infrastructure Requirements
  • Cloud-based Service Orchestration and Automation Platform (SOAP) designed to monitor, manage, and orchestrate enterprise IT through intelligent automation
  • Agentless monitoring via reverse proxy for connectivity
  • No hardware installation required
  • Cloud-based application lifecycle management (ALM) solution designed to streamline the implementation and operation of cloud and hybrid business solutions
  • Agentless monitoring, but requires ST-PI on ABAP
  • No hardware installation required
Implementation and Deployment
  • Delivered as Software-as-a-Service
  • Works across hybrid/on-prem/cloud
  • Automated landscape discovery with minimal configuration using templates and wizards
  • Requires a Gateway setup to connect to IT-Conductor
  • Delivered as Software-as-a-Service
  • SAP-cloud focused
  • Direct connection to SAP-managed systems with minimal configuration using templates and wizards
  • Requires SAP Cloud Connector for certain SAP products
Performance Metrics and Collection Methods
  • Agentless collection via standard protocols (i.e., SNMP, WMI, JMX, JDBC, and REST APIs), with SAP ABAP metrics collected through standard SAP APIs/RFCs, including CCMS and custom function modules
  • Supports wide SAP landscapes (SAP ABAP (S/4HANA, BW/4HANA, ECC, CRM, BW, SRM, Gateway, SCM, Solman), SAP JAVA (PI/PO, Solman, Portal), BOBJ, BODS, WebDispatcher), and OS/DB components
  • Retrievers determine the method and frequency of metric collection
  • Each metric and alert has an associated class
  • Metrics collected via ST-PI component installed in SAP systems, and running periodic collection jobs
  • Supports wide SAP products
  • Predefined KPIs for availability, performance, and compliance
  • Advanced algorithms for reliable data collection with minimal footprint
  • Monitors SAP data collection and proactively alerts on issues
Availability and Service Monitoring
  • Supports ping, logon, synthetic checks, and URL/HTTP availability monitoring for websites and service endpoints
  • Captures availability even when the managed system is offline through an external heartbeat that monitors from the outside in
  • Context-aware availability monitoring that identifies real outages while filtering minor fluctuations
  • Flexible, customer-defined availability models, including custom checks and threshold parameters
  • Supports end-to-end monitoring for services, business processes, and transactions
  • Supports transaction monitoring to test end-to-end user experience
  • Drill -down capability across hierarchical service layers for root-cause correlation and in-depth analysis
  • Adaptive monitoring that automatically correlates events across layers to reduce alert fatigue
  • Supports ping, logon, synthetic checks, and service status
  • No external heartbeat, so full system outages may go undetected
  • Near real-time refresh rates, but prompt outage detection and alerting require additional configuration
  • Flexible configurations for customized availability definitions aligned with specific business needs
  • Supports end-to-end monitoring for services, business processes, and transactions
  • Synthetic transactions and real-user monitoring enable detailed service performance insights
  • Drill-down capabilities for root-cause analysis across interconnected services
  • Limited visibility into dependent components during application downtime
Thresholds Management
  • Static, dynamic, and standard deviation thresholds with flexible, rule-based targeting
  • Thresholds triggered by aggregates, averages, min/max values, and intervals, with custom severity levels
  • User- or role-based overrides to influence state changes in monitored instances
  • Time-synchronized data with Health Explorer for root-cause analysis (RCA) and troubleshooting
  • Static thresholds and adaptive baselines that adjust dynamically based on historical trends
  • Advanced thresholds configurations for individual systems, groups, or landscapes
  • Metric-based threshold evaluation, and targeting specific content requires extra configuration
  • Limited native support for time- or day- specific thresholds, and may require external scheduling tools
Alerts and Notifications Management
  • Advanced, policy-based notifications with dynamic group targeting, schedule- and severity-based delivery
  • Notification channels include email and SMS, with integration to ITSM and team collaboration tools via webhooks and API
  • Supports threshold-based escalations that trigger alerts only when occurrences exceed a set limit
  • Notifications triggered by severity levels, roles, and schedules
  • Notification channels include email and SMS, with integration to ITSM and team collaboration tools via webhooks and API
  • No native escalation and may need external integration with ITSM and team collaboration tools
Automation and Orchestration
  • Intelligent, context-aware recovery actions, designed to automatically remediate known events and recurring issues
  • Cross-platform execution of commands and custom scripts
  • Graphical, interactive process design for creating automated IT and business workflows
  • Resource provisioning and configuration via DevOps workflows and Infrastructure-as-Code (IaC) (i.e., Ansible and Terraform)
  • End-to-end orchestration of complex IT and SAP environments, enabling intelligent automation of monitoring events, recovery actions, and workflows across on-prem and cloud platforms
  • Basic recovery actions are supported via integrations with external ITSM and automation tools
  • Triggers predefined workflows and scripts through webhooks, applicable only to systems reachable from the SAP cloud
  • Integration with SAP Workflow Management and third-party orchestration platforms, including IT-Conductor, to create and manage automated workflows for IT and business processes
  • Process automation includes workflows for monitoring and health checks
  • End-to-end orchestration primarily for SAP cloud resources, with limited support for non-SAP cloud or on-prem resources without third-party tools
Reporting and Analytics
  • Interactive, role-based dashboards with KPIs and metrics customized per function
  • Predefined and custom report templates, tailored to specific operational needs
  • Scheduled report generation with automated delivery via multiple channels
  • Supports HTML, PDF, and other export options
  • Historical archiving for baseline comparison, compliance, and troubleshooting
  • Dynamic dashboards with real-time insights into availability and performance metrics
  • Predefined reports cover system health, performance trends, and SLA compliance
  • Scheduled report generation with automated delivery via multiple channels
  • Supports PDF and Excel export options
  • Limited capabilities for tracking history, and does not provide full-fledged, long-term data archiving
Usability and Accessibility
  • Minimal expertise required to get started
  • Web-based access from anywhere
  • Role-based access control for secure permissions
  • Minimal expertise required to get started
  • Web-based access from anywhere
  • Role-based access control for secure permissions
Support and Documentation
  • Multi-channel support
  • Always-on support for maximum system reliability with expert guidance
  • SLA-based response time for issues and inquiries
  • Onboarding and training sessions to accelerate adoption and proficiency
  • Knowledge base with regular updates
  • Multi-channel support
  • Offers only 99.7% availability without service reviews and recommendations
  • Support cases sometimes take from days to weeks
  • Self-service user onboarding option via SAP Discovery Center
  • Knowledge base and community-led channels
SAP LIFECYCLE AUTOMATION

Deliver end-to-end automation across your entire SAP lifecycle

Daily Operations

Free your SAP Basis teams from repetitive maintenance activities through intelligent automation and proactive monitoring.

sap-transport-management-icon

SAP Transport Management

Automate transport requests with IT-Conductor ChAI™ for faster workflows, reduced risk, and complete visibility into every change.

system-refresh-icon

System Refresh

Streamline the SAP system refresh process with workflow orchestration and IT-Conductor FLUX™ handling SAP post-copy automation.

sap-upgrades-icon

SAP Upgrades and Migrations

Gain complete visibility into every SAP upgrade and migration phase with IT-Conductor SUMMon™, which integrates with SAP SUM to centralize monitoring, progress tracking, and issue detection.

TESTIMONIALS

What our customers say

We had the monitoring of our SCM system up and running within a single collaborative web session. The IT-Conductor team was able to capture specific details of long-running jobs and queue failures, which provided actionable short-term fixes, while recommending auto-recoveries for queues that were only possible via manual intervention previously. The manpower saving and quick MTTR that could be realized was obvious, especially when IT-Conductor can automate it 24x7.

Global Head of SAP and Cloud Infrastructure Services, Coats Vishwanath Narasimmal

As part of Under Armour’s SAP migration to AWS, automation was identified as a top priority to ensure we leverage best practices in standardized deployment and use industry-leading tools to automate SAP IT Operations processes. IT-Conductor fits nicely into the solution mix, being an AWS SaaS Marketplace platform and a deep automation specialist.

Under Armour Director (Enterprise Applications - SAP Technology IT) Eric Peterson
AVAILABLE ON SAP STORE

Advanced observability for SAP on RISE environments

IT-Conductor extends its visibility and control to SAP on RISE, delivering a more comprehensive solution for SAP landscape management.

LEARN MORE
EBOOK

Get our free ebook on how you can prepare for the transition to SAP Cloud ALM

With SAP Solution Manager approaching end-of-life, now is the time to prepare for the shift to SAP Cloud ALM.

DOWNLOAD
Transitioning from SAP Solution Manager to SAP Cloud ALM
FAQs

Need clarification?

Which solution aligns better with enterprise-wide IT monitoring and automation strategies?

IT-Conductor aligns with enterprise-wide IT monitoring and automation strategies by supporting SAP and non-SAP systems across cloud and on-premises environments, enabling end-to-end observability, orchestration, and policy-driven automation. SAP Cloud ALM focuses primarily on SAP cloud resources, making it less suited for broader enterprise-wide coverage without additional tools.

Can I use IT-Conductor with SAP Cloud ALM?

Yes, IT-Conductor can be used alongside SAP Cloud ALM, providing a more complete solution for operations, automation, and monitoring than either tool alone.

 

Which tool requires less effort to onboard SAP landscapes of varying complexity?

IT-Conductor offers automated discovery and guided onboarding for SAP landscapes of any size or complexity, helping teams get up and running quickly. SAP Cloud ALM provides preconfigured templates and guided setup primarily for SAP cloud resources, which may require additional effort for on-premises or hybrid systems.

Subscribe to the IT-Conductor Newsletter

Get insights on the latest trends in tech, product updates, and industry perspectives delivered straight to your inbox.