Automated IT Service Management

OZSOFT uses a powerful automation platform and methods to migrate, host, administer, and support SAP applications for enterprises globally.

OZSOFT end-to-end strategy focuses primarily on the following:

Automation – IT operation processes, provisioning, DevOps
Monitoring – Service discovery, Application Performance Management
Managing – migration, life cycle, orchestrated operations
Optimizing – Well-Architected Framework (Cost Optimization, Operations Excellence, Performance Efficiency, Reliability & Security)

OZSOFT has partnered with IT-Conductor to deliver application performance management, automation, monitoring, and orchestration services to customers and bring operations to a new level. Preventing bottlenecks and system outages is critical, and performance trends are very easy to detect without logging into the system.

The Challenges

OZSOFT Consulting has dealt with the pain of large infrastructures where complex SAP System landscapes must be managed. Manual tasks become time-consuming for administrators, making them more error-prone, which can lead to interruptions and system failures. With more than 20 years of expertise, OZSOFT has identified the most common pains in maintaining healthy systems with high performance and helping customers in their journey to the cloud.

Customer Pain Points

To manage the SAP system landscapes of our several customers, we have dealt with their pain points, such as:

Manually checking the health of SAP systems and different types of databases.
Manually monitoring unsuccessful batch jobs.
Manually tracking certificates about expiring might cause a business interruption.
Migrating systems to Amazon Web Services (AWS) or Azure while performing continuous monitoring.
Identifying root causes of system failures.

The Solutions

To address these issues, IT-Conductor collaborated with OZSOFT to create a solid strategy and solutions to meet the demands of our customers as they embark on their digital transformation path.

Our customers are involved in every stage of their cloud journey, beginning with the remote administration of their on-premises system. Even for clients who are not yet ready to migrate, this can lead to a potential pipeline.

To provide end-to-end IT service management, OZSOFT has partnered with IT-Conductor. With IT-Conductor’s agentless platform, we have managed performance in real time. Routine IT operations, system refresh, root-cause investigation, and active recovery can now be automated using the platform.

With the help of the migration procedure, OZSOFT expertise and IT-Conductor automation approach provide accurate sizing and migration assessment for an efficient target environment and reduce the cost of IT infrastructure, application management systems, upgrades, and migration for our customers.

When deployed together, SAP operations may be managed efficiently with a single tool and without the need for additional resources. We have helped several customers such as Medtronic, Chevron, T-Systems, Zuellig Pharma, IDEXX Laboratories to achieve high-performance operations.

- Linh Nguyen, Vice President & Co-founder, OZSOFT Consulting

Automated Migration

Our automation approach is followed by five phases:

Discovery of source systems
Distilling the source environment to the on-premise baseline
Design of the target environment and migration approach
Developing the customization of best-practices automation templates for provisioning
Deploying the automation to create target systems and migrating data from on-premises to the cloud.

Figure 1: SAP to Cloud Migration Journey

As part of our migration automated process, we have leveraged automation through our LMBD tool, where we discover all SAP Landscape components. The tool may export landscape inventory data, evaluate migration (compute, storage, and networking profiles), and pre-populate essential parameters or values during the resource provisioning/deployment phase.

For the designing phase, as all of the components from the source system were discovered in the previous phase, we can export server elements needed for migration criteria, so automation can take place in this phase to design the future stage of the system.

Once designed for the development phase, we started building process definitions that can be utilized as standard automation procedures for transferring databases to the cloud to assist enterprises in overcoming this barrier. This process definition is used as a template for procedures that may be scheduled to run later. Actions can be executed automatically by scheduling them on the backend or manually through the Process definition window. It is designed to eliminate complications when executing several tasks in SAP systems. While a process definition is running, you can observe the progress immediately since each activity's color changes to green when completed.

IT-Conductor platform integrates with Terraform to deploy virtual machines, pull scripts from repositories, and execute jobs as part of the provisioning to migrate to any cloud. Migration activities are programmed using Ansible scripts, working together with Terraform through the process definition to automate the deployment phase. IT-Conductor operations, in general, may include everything from SQL to shell script. Please refer to the IT-Conductor Demo - Automated Oracle Database Migration video for further information.

End-to-End Migration Scenarios

OZSOFT, with the IT-Conductor platform, supports several database scenarios that can be migrated with automation. As you can see in the following graphic, our process definitions are flexible and adaptable to be used on AWS, Azure, and GCP. Automation is possible through almost all our migration phases; very few steps must be performed manually.

Figure 2: Migration Scenarios Matrix

Benefits

Automate multiple stages of cloud migration projects
Utilize cutting-edge technologies to enhance and accelerate performance.
Significantly reduce the time of identifying system bottlenecks.
Gain valuable experience in managing day-to-day operations
Flexible and quickly grows as a customer's environment evolves.
Easy deployment of applications for monitoring insights.
Greater agility in the delivery of the Company’s strategy and scalability to quickly manage the growth plan
Reduces the cost of IT Infrastructure
Reduces the cost of application management systems.
Reduces the cost of upgrade and migration by leveraging best practices automation blueprints

Figure 3: Time Savings in Migration with IT-Conductor

With IT-Conductor we simplify and optimize operational efficiency through our agentless automation approach for Application Performance Management (APM) where the services are highly customizable and adaptive to the business needs. In turn, offering high service delivery for customers and Managed Services Providers (MSP) using SAP technologies, enabling efficient applications with minimal disruptions.

IT-Conductor has also enabled OZSOFT to offer its MSP service catalog to projects with high impacts, such as cloud migration automation.

- David Stavisski, CTO & Co-founder, IT-Conductor

OZSoft Has Teamed Up With IT-Conductor to Deliver Automated IT Service Management

About OZSoft