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M O N I T O R
M A N A G E
A U T O M A T E
O P T I M I Z E
|
| Role |
Application Service Management |
IT Service Level Management |
IT Process Automation |
Test & Performance Management |
Reporting & Analytics |
| CIO |
|
- IT to Business Service Mapping (BSM)
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|
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- Compliance Reporting on IT KPI, Quality of Service
|
| Business Service Manager |
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- Service-Centric Availability & Performance Management
|
|
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- Service Grid & Dashboards
- KPI reporting
|
| IT Manager |
- Application-Centric Availability & Performance Management
|
- Set goals (thresholds) for Operational & Service Level Agreement
|
- Scheduled Report Delivery
|
- Performance Baseline & Benchmark
- Capacity Planning
- Load-testing
|
- Single Pane of Glass - uniform management across Technology Silos
- Service Impact Analysis
|
| Service Desk Analyst |
- Policy-based Notification
|
- Proactive Service performance degradation/outage notification
- Service Impact Visibility
- Support SLA/OLA Monitoring
|
|
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- Trend Analysis
- Support KPI Reporting
|
| IT Operator |
- Hierarchical Subscription-based Notification
|
- Hierarchical Subscription-based Notification
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- Automated Maintenance (backup etc)
|
|
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| IT Administrator |
- 360 degrees view of Application Environment
- Root-Cause Analysis
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- Service Impact Awareness
- Root-Cause Analysis
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- Self-healing: Automated Recovery
- Manage Scripts, Batch Admin Jobs
- Digitize Complex IT Processes
|
- Performance Monitoring
- Synthetic Transaction
- Performance Optimization
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- Time-synchronized Troubleshooting Context
- Logs Analysis
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