This year’s SAP TechEd in Berlin made one thing very clear: innovation in SAP operations is accelerating faster than ever. Between AI-driven automation, clean core strategies, and the cloud-first shift, the event delivered a strong message that modernization is no longer optional. It is happening now.
For those of us at IT Conductor, it was an exciting confirmation that the direction we are heading, focusing on automation, orchestration, and visibility across SAP operations, aligns perfectly with SAP’s own vision.
SAP Cloud ALM Takes the Spotlight
One of the biggest takeaways from TechEd was how much focus SAP is putting on Cloud ALM. It is no longer “the new tool.” It is now positioned as the central lifecycle management platform for all SAP customers moving to the cloud.
What stood out most:
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Cloud ALM is not just for cloud systems anymore. It is becoming the default platform for managing both cloud and hybrid environments.
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SAP’s roadmap shows deeper integration with AI and analytics, turning Cloud ALM into more than a monitoring tool. It is evolving into a continuous improvement and governance hub.
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The shift from Solution Manager to Cloud ALM is not just technical; it is cultural. Teams will need new skills, new processes, and a mindset ready for real-time, data-driven operations.
This is exactly the kind of transformation IT Conductor was built for.
Connecting the Dots: Cloud ALM, Clean Core, and Continuous Improvement
SAP also reinforced the clean core principle: minimize custom code in your ERP, move extensions to the BTP layer, and keep your system agile for future upgrades.
Cloud ALM ties directly into that story by managing change, automating tests, and ensuring every lifecycle step is visible and compliant.
That is where our own automation capabilities, especially IT Conductor SUMMon, come in. We complement Cloud ALM by extending visibility and orchestration into the areas that still require manual effort, such as SAP upgrades, system refreshes, and transport automation.
Why This Matters for Our Customers?
For customers still relying on on-premises tools or Solution Manager, TechEd’s message was clear: now is the time to plan your transition.
Here is how IT Conductor can help:
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Accelerate modernization: With SUMMon and Flux automation, we make complex upgrades and migrations faster, safer, and audit-ready.
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Deliver full lifecycle visibility: Our platform provides continuous monitoring, post upgrade validation, and integration health insights across SAP landscapes, on premises or in the cloud.
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Support hybrid journeys: Not every customer can go fully cloud overnight. IT Conductor bridges that gap, helping teams operate hybrid environments with cloud-like agility.
To see these ideas in practice and how IT-Conductor turns modernization into measurable impact, explore our webinar recap: 5 Simple Automations That Give SAP Basis Admins 500 Hours Back.
The Bigger Picture: AI, Data, and Governance
Another major theme from TechEd was AI-powered operations, embedding intelligence into every process. Combined with data platforms like SAP Datasphere, SAP is moving toward connected insights across business and IT.
For us, this opens a door to deeper collaboration. By aligning our monitoring and orchestration data with analytics and AI models, we can give customers something new: predictive visibility, not just into performance, but into operational risk, compliance, and process efficiency.
Expanding Our Vision: IT Conductor and the Future of AI Integration
While Cloud ALM leads the modernization narrative, another clear message from TechEd was that AI is no longer a side topic; it is becoming the foundation for smarter operations.
At IT Conductor, we are already moving in that direction. Our current AI integration runs as a separate, one-time job with single input and output processing. But this is only the beginning. We are now exploring two major approaches to make AI an active, continuous part of our platform:
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Full AI Integration into Every Activity
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Embedding AI directly into normal processing, allowing it to participate in incident resolution, analysis, and orchestration.
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Each activity type (for example, incident, event, or configuration change) will include intelligent checks, context understanding, and suggested actions.
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Continuous Dedicated AI Agents
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These agents operate autonomously, like virtual engineers.
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They run continuously, reading system states, watching alerts, answering tickets, and even triggering recovery actions for known issues.
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Dedicated, task-specific agents are favored over a single “command center” approach to ensure precision, scalability, and contextual intelligence.
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Four major categories of AI agents are currently in design
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Availability Agents to detect downtime, failures, or connection issues.
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Performance Agents to monitor KPIs and SLA thresholds.
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Event Agents to handle alerts, failed logins, and anomalies.
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Change and Configuration Agents to monitor transports, restart failed ones, and adjust parameters when needed.
This last category represents one of the biggest shifts, moving IT Conductor from a monitoring platform to a true IT business automation layer.
A Note on Reliability: Lessons from Recent SAP for Me and CALM Outages
In recent weeks, the SAP for me Support Portal experienced several outages, and CALM maintenance windows have extended for hours, leaving customers temporarily unable to open or manage service requests.
While these events highlight the complexity of operating large-scale SAP cloud services, they also underscore the importance of hybrid visibility and orchestration across environments. Customers should carefully assess their monitoring and automation strategies to ensure business continuity and service reliability, especially when their operations depend on multiple SAP and non-SAP components.
At IT Conductor, we continue to maintain a 99.9% uptime, providing a resilient and independent orchestration platform that complements SAP’s ecosystem rather than depending on it. Our goal is to ensure that when critical issues arise, your visibility, automation, and control remain uninterrupted.
Final Thoughts
SAP TechEd Berlin was not just about new features. It was about a shift in mindset. Cloud ALM, AI, and automation are converging to define how future SAP landscapes will be managed.
At IT Conductor, we are ready for that evolution. Our automation platform already embodies transparency, speed, and intelligence, and now we are taking the next step by integrating AI into the heart of our orchestration engine.
We will continue expanding our integrations with Cloud ALM and developing dedicated AI agents that help customers modernize operations, reduce manual intervention, and keep performance, compliance, and innovation perfectly aligned.
Ready to modernize your SAP operations? Book a consultation to see how IT Conductor can accelerate your Cloud ALM journey with automation and AI.
