When monitoring application performance, it’s important to track KPIs that reflect both system efficiency and end-user experience. Core metrics include response time, which measures how quickly applications respond to user actions, throughput, which indicates the number of transactions or requests processed per second, and error rate, which reveals the stability and reliability of your system. Other valuable indicators include user satisfaction, resource utilization, such as CPU and memory usage, and database performance metrics that help identify slow queries or transaction bottlenecks.
For SAP environments, APM should also cover key SAP metrics such as dialog response time, work process utilization, background job duration, update and enqueue wait times, and SAP HANA memory and CPU usage. These KPIs provide visibility into how efficiently your SAP landscape is performing and how system resources impact end-user experience. For more info, see Full-Stack SAP Monitoring, Management & Automation.
With IT-Conductor, these KPIs are automatically monitored, correlated, and visualized in real time, helping IT teams quickly detect performance degradation, ensure SLA compliance, and maintain the availability and responsiveness of both SAP and non-SAP applications.