Unified Platform for Managed Services Providers

Everything you need to manage and automate your end-to-end service delivery

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Effortlessly connect existing customer systems and expand functionality through APIs and integrations. Learn More →

One Platform to Manage Your Entire IT Services Portfolio

Application Support

Manage customer applications with IT-Conductor to administer service requests and handle all aspects of resolving application issues, from understanding the issue to providing a resolution.

Database Administration

Conveniently manage and operate Database Management Systems (DBMS). IT-Conductor offers a wide range of database management services to meet all your customer needs.

Monitoring

Help your customers understand the health of their entire IT landscape through dashboards and reports. Leverage automation to invoke auto-recovery actions and more.
Service Catalog Workflow

Streamline Management of Customer Applications

Our streamlined approach to application management empowers you to optimize your processes and enhance customer satisfaction.

Utilize our extensive service catalog templates so you can effortlessly standardize workflows and ensure consistency across the entire customer IT system landscape.

BASIS Support

Create a request with IT-Conductor Support Team to help you with application server installation.

Create a request to update SAP Kernel to the latest version.

Create a request to start System Refresh.

Create a request to update SAP SAP Host Agent.

Create a request to suspend jobs prior a maintenance window.

Create a request to set up alerts when a certificate is prior to expired.

Automation Support

Create a request to deploy and Install S/4HANA Instance on AWS.

Create a request to deploy and Install S/4HANA Instance on Azure.

Create a request to start or stop an SAP system.

Create a request to start or stop an Oracle system.

SAP Change Management

This service allows you to submit SAP Transport QA Import requests.

This service allows you to submit SAP Transport Production Import requests.

This service allows you to submit Emergency SAP Transport Production Import requests.

Optimize Administration of Customer DBMS

Manage all customer database management systems, leveraging the platform to streamline administration, enhance security, and maximize efficiency.

Simplify DBMS management with available tools and reporting, allowing you to centralize control, gain advanced insights into your databases, and enhance scalability for future growth. 

HANA Administration

Unlock a HANA DB user.

Create a HANA DB user.

Create a HANA clean-up user.

Create a request to schedule backup in HANA Databases.

Create a request to configure and Start HANA Replication on AWS.

Create a request to configure HANA Replication on Azure.

MS SQL Administration

Create a request to configure SAP on MS SQL.

Create a request to schedule a backup in MSSQL databases.

Oracle Administration

Create a request to configure a Oracle DB instance for SAP.

Create a request to start migration from oracle on/premises to AWS.

Create a request to start migration from oracle on/premises to Azure.

Create a request to install and patching Oracle in Azure.

Enable Advanced Observability for Customers

Deliver enhanced visibility to your customers with real-time system metrics and advanced observability features, allowing you to detect and troubleshoot issues faster.

Database Monitoring

Add a new SAP HANA System in IT-Conductor for monitoring.

Add a new SAP ASE System in IT-Conductor for monitoring.

Add a new SAP MaxDB System in IT-Conductor for monitoring.

Add a new Oracle instance in IT-Conductor for monitoring.

SAP Application Monitoring

Add a new SAP BusinessObjects system in IT-Conductor for monitoring.

Add a new SAP HostAgent system in IT-Conductor for monitoring.

Add a new SAP J2EE system in IT-Conductor for monitoring.

Add a new SAP NetWeaver/ABAP system in IT-Conductor for monitoring.

Add a new SAP NetWeaver RFC Destination system in IT-Conductor for monitoring.

OS Monitoring

Add a new Linux system in IT-Conductor for monitoring.

Add a new Windows system in IT-Conductor for monitoring.

Web Monitoring

Add a new Web URL in IT-Conductor for monitoring.

Unparalleled APM Solution for Any Environment

IT-Conductor provides deep insights and advanced visibility into how your entire system landscape is performing to help you better understand, optimize, and troubleshoot your applications. By understanding how application performance impacts your customers, you can make better decisions that will improve the overall experience for everyone.

Full-Stack SAP Monitoring, Management & Automation

IT-Conductor is an enterprise-grade IT/SAP service management solution in the cloud providing end-user experience monitoring, application & infrastructure monitoring, impact analysis, root cause analysis, notification, and IT process automation.

Accelerate Service Delivery with IT-Conductor


Leverage the full-stack monitoring and automation feature of IT-Conductor to efficiently monitor system resources and manage alerts with less noise. Keep your customer's systems running smoothly with our agentless monitoring platform.

Orchestrate an entire system landscape in the cloud with real-time logging, reporting features, and intelligent automation. Get systems up and running quickly with our pre-defined templates and scripts available for customization.

Frequently Asked Questions

IT-Conductor supports the management of different services delivered to different customers where system data are siloed into separate organizations.

An organization in IT-Conductor is used as an isolation container where users don't have access to the system data belonging to other organizations. For MSPs, treat organizations as your customers. It can also be used to isolate management among multiple groups within an organization.

Organizations are managed within the same service grid in IT-Conductor. Alternatively, navigate to Management > Organizations to list all the managed organizations (i.e. customers) in the platform. Visit IT-Conductor Knowledge Base for more information.

To register for a free trial, please visit https://service.itconductor.com/register.

  • Use your corporate e-mail address. Public web e-mail addresses may be blocked by IT-Conductor.
  • Preferably use an abbreviation or a short form for your Company Name.
  • Upon successful registration, you will receive an activation e-mail.
With IT-Conductor we simplify and optimize operational efficiency through our agentless automation approach for Application Performance Management (APM) where the services are highly customizable and adaptive to the business needs. In turn, offering high service delivery for customers and Managed Services Providers (MSP) using SAP technologies, enabling efficient applications with minimal disruptions.

IT-Conductor has also enabled OZSOFT to offer its MSP service catalog to projects with high impacts, such as cloud migration automation.
- David Stavisski, CTO & Co-founder, IT-Conductor

Trusted by Leading Brands Worldwide


Solution Built for Hybrid Enterprise Environment

Utilize a massively parallel processing engine to orchestrate complex IT and business processes across open platforms and applications. Streamline processes, optimize resource management, and enhance team collaboration for increased productivity and results-driven outcomes.

OZSOFT Has Teamed Up With IT-Conductor to Deliver Automated IT Service Management

OZSoft Has Teamed Up With IT-Conductor to Deliver Automated IT Service Management


OZSOFT Consulting has been in the business of SAP implementations, upgrades, and performance since 1996. It has achieved multi-year Advanced-level SAP® certification for operations capabilities in hosting operations and SAP HANA® operations. OZSOFT uses a powerful automation platform and methods to migrate, host, administer, and support SAP applications for enterprises globally.

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Get In Touch

E-mail us at sales@itconductor.com

Phone Support
Worldwide: +1 (408) 416-2565
North America Toll-free: +1 (888) 553-5256
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