Unified Platform for Managed Services Providers
Everything you need to manage and automate your end-to-end service delivery
Effortlessly connect existing customer systems and expand functionality through APIs and integrations. Learn More →
One platform to manage your entire IT services portfolio
Bring all your IT services together for centralized management, automation, and visibility.
Manage customer applications with IT-Conductor to administer service requests and handle all aspects of resolving application issues, from understanding the issue to providing a resolution.
Conveniently manage and operate Database Management Systems (DBMS). IT-Conductor offers a wide range of database management services to meet all your customer needs.
Help your customers understand the health of their entire IT landscape through dashboards and reports. Leverage automation to invoke auto-recovery actions and more.
Streamline management of customer applications
Our streamlined approach to application management empowers you to optimize your processes and enhance customer satisfaction.
Utilize our extensive service catalog templates so you can effortlessly standardize workflows and ensure consistency across the entire customer IT system landscape.
Strengthen your managed SAP offerings with proactive SAP BASIS administration and support
Application Server Installation
Certificate Management
SAP Host Agent Update
SAP Kernel Update
Suspend Jobs
Deliver reliable, scalable automation services backed by expert guidance
Provision S/4HANA on AWS
Provision S/4HANA on Azure
Start/Stop SAP System
Start/Stop Oracle System
Custom Automation Tasks
Control, track, and govern SAP changes with confidence and precision
Transport Import Request QA
Transport Import Request PROD
Emergency Transport Import Request PROD
Optimize the administration of customer database management systems
Manage all customer database management systems, leveraging the platform to streamline administration, enhance security, and maximize efficiency.
Simplify DBMS management with available tools and reporting, allowing you to centralize control, gain advanced insights into your databases, and enhance scalability for future growth.
Simplify HANA user and system administration
SAP HANA User Activation
SAP HANA User Creation
SAP HANA User Cleanup
Schedule HANA Backup
HANA Replication on AWS
HANA Replication on Azure
Streamline server installs, patching, and migration
Configure SAP on MS SQL
Schedule MS SQL Backup
Deploy, patch, migrate, and optimize Oracle environments with confidence and control
Configure SAP on Oracle
Migrate Oracle to AWS
Migrate Oracle to Azure
Install and Patch Oracle in Azure
Detect, diagnose, and resolve database issues before they impact operations
SAP HANA Monitoring
SAP ASE Monitoring
SAP MaxDB Monitoring
Oracle Monitoring
Proactively monitor SAP applications to prevent disruptions to critical business processes
SAP BusinessObjects Monitoring
SAP Host Agent Monitoring
SAP J2EE Monitoring
SAP NetWeaver Monitoring
SAP NW RFC Destination Monitoring
Gain real-time visibility into CPU, memory, disk, and system-level metrics
Linux Monitoring
Windows Monitoring
VMware Monitoring
Track uptime, response times, and web performance in real time
URL Monitoring
Power up your APM strategy
Not all APM tools are built for MSP success. This whitepaper guides you through the must-have features and shows you how to evaluate solutions that scale with your growth.
APM for Managed Service Providers
As Grand View Research reports, the global managed services market is projected to reach USD 731.08 billion by 2030, expanding at a compound annual growth rate (CAGR) of 14.1% from 2025 to 2030.
Eliminating IT silos with unified monitoring
The push toward digital transformation has driven many organizations to adopt multiple tools to manage different parts of their IT environment. While this may seem practical at first, it often results in a patchwork of disconnected systems that don’t communicate well.
CHALLENGE
OZSoft needed to enhance its IT service management capabilities with greater automation, visibility, and operational efficiency. Managing complex enterprise environments required reducing manual effort, improving service reliability, and delivering faster response times to customers without increasing operational overhead.
SOLUTION
OZSoft partnered with IT-Conductor to integrate advanced monitoring, orchestration, and automation into its managed services offering. By leveraging IT-Conductor’s platform, OzSoft automated routine operational tasks, enabled proactive system monitoring, and streamlined incident detection and resolution across customer environments.
IMPACT
The partnership enabled OZSoft to deliver more efficient, scalable, and reliable IT service management. Automation reduced manual intervention, improved service responsiveness, and enhanced overall customer satisfaction—allowing OZSoft to focus on higher-value strategic initiatives while maintaining strong operational control.
Trusted by leading brands worldwide
With IT-Conductor we simplify and optimize operational efficiency through our agentless automation approach for Application Performance Management (APM) where the services are highly customizable and adaptive to the business needs. In turn, offering high service delivery for customers and Managed Services Providers (MSP) using SAP technologies, enabling efficient applications with minimal disruptions. IT-Conductor has also enabled OZSOFT to offer its MSP service catalog to projects with high impacts, such as cloud migration automation.
Frequently Asked Questions
How do managed services work in IT-Conductor?
IT-Conductor supports the management of different services delivered to different customers where system data are siloed into separate organizations.
What is an organization in IT-Conductor?
An organization in IT-Conductor is used as an isolation container where users don't have access to the system data belonging to other organizations. For MSPs, treat organizations as your customers. It can also be used to isolate management among multiple groups within an organization.
How to manage organizations in IT-Conductor?
Organizations are managed within the same service grid in IT-Conductor. Alternatively, navigate to Management > Organizations to list all the managed organizations (i.e., customers) in the platform. Visit IT-Conductor Knowledge Base for more information.
How to get started with IT-Conductor as an MSP platform?
To register for a free trial, please visit https://service.itconductor.com/register
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Use your corporate e-mail address. Public web e-mail addresses may be blocked by IT-Conductor.
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Preferably, use an abbreviation or a short form for your Company Name.
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Upon successful registration, you will receive an activation e-mail.