IT-Conductor focused this quarter to increase the ROI for our customer's daily SAP Operations by automating the management of critical areas to minimize disruptions in services and maximizing the availability and performance of systems:
In view of customers’ requirements and our commitment to delivering intuitive functionalities, more useful tools and features have been added to the IT-Conductor platform to enable better service delivery, Minimize Noise > Maximize Performance. You will find these new features useful for administration, analysis, and reporting
Monitoring SAP Application Locks and Enqueue
The restriction on data modification, while a data record is being changed by another user, is to ensure data consistency within an SAP system. This is achieved through the use of enqueue service/lock management mechanism which handles locks in the lock table. This locking concept prevents concurrent access to data records by multiple users which may lead to data inconsistency.
DB Performance Analysis
Top down service management involves App, DB, OS and other infrastructure components, performed in a correlated fashion. Identifying performance bottlenecks promptly within the database is very critical for enterprise applications which heavily depend on OLTP or OLAP transactions. Proactive database performance monitoring will prevent incidences that can threaten the stability of your systems. It's imperative therefore to have an effective tool and automated process for monitoring the health of your systems to ensure the continuous availability and performance of mission-critical enterprise applications.
SAP Workload Monitoring
Good application and system design incorporates both high availability and performance. A best practice in monitoring performance is managing workloads as KPIs against system bandwidth/capacity utilization. Establishing performance baselines and constantly monitoring workload KPIs against it as a way of managing service levels.
SAP OS Monitoring
Most organizations have IT teams responsible for monitoring and managing the infrastructure (OS, Storage, Network), however for SAP Basis teams, it's still very critical to monitor and manage the OS as part of the overall top down/bottom up approach in availability and performance management. It's hard to analyze application or database performance and not have capacity/utilization/bottlenecks of the dependent infrastructure OS/VM/Physical systems.
SAP Backup Monitoring
It's best-practice to regularly back up your operating system and database to restore the SAP system should the need arise. Hence one of the chief responsibilities of an SAP Administrator and/or DBA/SysAdmin is to have an appropriate method for performing this set of duties, preferably through some automation.
SAP Job Monitoring & Management
Most SAP systems today are heavily dependent on critical background jobs to power the business processes. As much as there are focus on the latest UX/UI and user interactions, the facts are more than 60% of SAP business suite systems are consumed by background processing. So much so that some of IT-Conductor's customers want to focus our monitoring primarily on background processing and related alerts and performance.