Figure 1: System Refresh Process
Ever want to collectively view many KPI's across multiple SAP systems and infrastructure components, even across many sites or locations? It's always been a challenge to do so, especially to monitor SAP, analyze or trend performance end-to-end and see the big picture at the same time. It's a best practice to use such capability in an application performance management (APM) tool as we discussed in our 10 Ways to Better Application-Centric Service Management Best Practices. Recently in our first IT-Conductor Newsletter February 23, 2017 edition, we announced the availability of a feature to Save Custom Service Charts (KPI's). The ability to see KPI's across multiple monitored services had been there for years, but recently we allowed users to save and view them, and even schedule reports for them as a Saved Service Health Chart.