Business Process Monitoring

Experience next-level transformation with our solution designed to monitor, manage, and automate your business processes. Drive unparalleled efficiency across your organization and position your business for success.

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How do you achieve uninterrupted flow in your business process?

  • Detection

    Detection

    Detect potential disruptions to core business processes to proactively address and mitigate any issues that may arise.

  • Alerting

    Alerting

    Enable proactive alerting and timely notifications, and help speed up quick response to unexpected incidents.

  • Reporting

    Reporting

    Transform data into actionable intelligence with comprehensive reporting and advanced analytics.

  • Automation

    Automation

    Automate processes to consistently deliver exceptional customer service and experience at every touchpoint.

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Optimize operational efficiency by proactively detecting disruptions to core business processes

Establish robust procedures and protocols to monitor disruptions to your business activities. Incorporate mitigation strategies and commit to regular evaluation and refinement to ensure their relevance and efficacy. By fostering a culture of continuous improvement and adaptability, your organization can effectively navigate challenges and maintain operational excellence in an ever-changing business landscape.

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Strengthen business resilience with proactive alerts and rapid response to unexpected events

Facilitate quick incident response by configuring alerts to promptly notify the right people at the right time, thus improving overall operational efficiency and minimizing mean time to repair (MTTR). Proactive alerting enables organizations to anticipate and mitigate potential problems, fostering overall agility and resilience.

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Harness data to drive smarter decisions with advanced analytics and reporting

Transform raw data into actionable intelligence with advanced reporting and analytics, empowering your team to make informed and strategic business decisions. Provide your team with the tools and insights they need, so they can propel your business towards sustainable growth and success.

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Enhance customer satisfaction with automated recovery mechanisms

Incorporate automated recovery mechanisms to minimize downtime and ensure any disruptions are addressed. By providing a seamless experience for your customers, you demonstrate your commitment to system reliability and enhance their overall satisfaction and loyalty to your brand.

Monitor, analyze, and streamline your core business processes

Gain the insights you need to prevent disruptive downtime, maintain business continuity, and maximize operational efficiency.

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BDocs Monitoring

  • Monitor BDocs processing status and BDoc queues to identify any delays or bottlenecks during data exchange
  • Monitor error messages to quickly identify and resolve any issues that may arise during the processing of data
  • View In-Error BDoc Count for specific message types
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IDocs Monitoring

  • Monitor IDocs processing status and processing time
  • Monitor error messages to quickly resolve any issues that may arise during data exchange and processing of data
  • View In-Error IDoc Count for specific message types
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Simplify business process management

Manage organizational business process hierarchies with IT-Conductor's drag-and-drop business composer.

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Blog Post

End-to-End SAP Job Monitoring and Management

In today's enterprises, complex business processes are often managed within the SAP ecosystem. These processes involve transactions, batch jobs, process chains, messages, documents (such as iDocs and BDocs), and a myriad of interdependencies.

 

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Blog Post

 A Guide to Configuring and Monitoring IDocs with IT-Conductor

When it comes to SAP applications, intermediate documents (or IDocs) are essential for the successful transfer of business data.

 

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Blog Post

SAP Workflow Automation with IT-Conductor

Workflow automation is the establishment of a series of tasks based on preset rules, automatically triggering and rerouting these tasks among different teams or task owners to complete one transaction in a business process.

 

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Blog Post

A deep dive into observability

Observability is integral to better understanding your systems. Explore its importance and learn how to tackle the challenges that come with it.

 

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Trusted by leading brands worldwide

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Frequently Asked Questions

What is business process monitoring and why is it important?

Business Process Monitoring (BPM) is the practice of tracking and analyzing end-to-end business workflows. It provides visibility into how well processes are performing by monitoring key performance indicators (KPIs), transaction flow, and integration points like IDocs, BDocs, and interfaces.

Monitoring business processes is critical because even small delays in production can disrupt entire operations, leading to revenue loss or customer dissatisfaction.

How does business process monitoring differ from application performance management?

While Application Performance Management (APM) focuses on the technical performance of applications, such as response times, resource utilization, and error rates, Business Process Monitoring (BPM) looks at the end-to-end flow of business transactions across multiple systems.

In other words, APM helps ensure that individual applications run efficiently, while BPM ensures that entire business workflows, such as order-to-cash or purchase-to-pay, are executed successfully from start to finish. BPM connects the dots between systems, applications, and integration layers, allowing teams to detect process-level failures, bottlenecks, or data inconsistencies that APM alone might miss.

What metrics should I track for business process health and performance?

To measure business-process health and performance effectively, organizations should track both technical and functional metrics that reflect how efficiently transactions flow across systems. Key metrics include process completion time, transaction success or failure rate, throughput (the number of transactions processed), and error frequency at integration points such as IDocs, BDocs, and background jobs.

Monitoring process cycle time helps identify bottlenecks or delays, while tracking queue length, job duration, and retry counts highlights system or workflow inefficiencies. In SAP environments, it’s also important to monitor interface response times, workflow status, and data consistency between systems to ensure smooth end-to-end execution.

How does IT-Conductor correlate business process metrics with system health?

IT-Conductor automatically correlates business process metrics with underlying system performance data to provide a comprehensive view of how technical issues affect business outcomes. It correlates process-level KPIs, such as completion time, error rate, and transaction flow, with infrastructure metrics like CPU, memory, response time, and database performance.

For example, if a critical process, such as order-to-cash slows down, IT-Conductor can trace the cause back to a specific SAP job delay, queue backlog, or database bottleneck. This end-to-end visibility allows IT teams to quickly pinpoint whether the problem lies in the application layer, integration point, or system resources.

How do I choose a business process monitoring tool?

 When selecting a business process monitoring tool, focus on its ability to provide end-to-end visibility (i.e., mapping and tracking workflows across all systems), real-time KPIs and alerts, customizable dashboards, and integration with your existing systems (i.e., ERP, CRM, and collaboration tools). The ideal solution should also support automation or remediation capabilities so that you can act on issues, not just detect them.