Job monitoring is at the core of monitoring SAP systems. Ensuring that background jobs run smoothly is often one of the most labor-intensive tasks for Basis teams, especially in large enterprise environments where multiple service components make up the overall system landscape. Too often, monitoring becomes reactive—performed only when issues arise or during critical periods like go-lives and high-volume processing windows.
In this case, the company initially relied on manual health checks and report generation as a workaround to keep systems running properly. However, as the organization grew, this manual approach became a significant technical challenge. With IT-Conductor, job monitoring was transformed through performance intelligence—collecting data across numerous service components, storing it in a structured format, and making it readily available for analysis and reporting.
Figure 1: Job Monitoring in IT-Conductor
When a job fails in production, IT-Conductor makes it easy to detect and report the issue right away. Administrators can then perform deeper analysis using available details such as start/end time, job name, user ID, duration, and application server. The platform also retains historical job data spanning days, weeks, or even months, giving Basis teams greater flexibility to investigate aborted jobs and identify recurring patterns.
For this organization, user experience is a top priority. To deliver a seamless experience, their business-critical websites must remain stable and high-performing at all times. However, with numerous factors influencing website performance, achieving this consistency would be difficult without a comprehensive monitoring solution in place.
Figure 2: URL Monitoring in IT-Conductor
IT-Conductor addressed this challenge with built-in URL monitoring. Within the same service grid, teams can easily track website availability, response times, and HTTP status codes. When users encounter access issues, the Basis team can quickly drill down into the data, isolate the problem, and identify whether the root cause lies in the network, infrastructure, or simply a surge in user traffic during peak periods.
Business-critical applications rely heavily on databases, making proactive monitoring essential to keeping operations running smoothly. Traditionally, Oracle database monitoring was a manual and reactive process. As environments expanded with more database instances to manage, this approach became increasingly difficult and unsustainable.
Figure 3: Oracle Monitoring in IT-Conductor
With IT-Conductor, monitoring Oracle resources, including memory, tablespaces, and sessions, can be done directly within the same service grid as other components in the enterprise environment. This allows administrators to quickly view the availability and performance of Oracle databases without needing to log in or run SQL statements, making the process far more efficient and convenient.
To further enhance the monitoring experience, IT-Conductor was integrated with Derdack, an alert notification and mobile response software. This integration enables users to receive critical alerts from IT-Conductor directly on their devices. At the same time, the Basis team can conveniently track Derdack alerts within the IT-Conductor platform, harnessing its flexibility and unified monitoring approach.
Figure 4: Derdack Enterprise Alerts in IT-Conductor
SAP BI BusinessObjects (BOBJ) is often considered a challenge to monitor due to its complex availability, performance, and alert management requirements in an enterprise setting. With IT-Conductor, this process becomes seamless as the platform integrates various components such as enterprise nodes, servers, connections, probes, and Windows services with a growing list of performance counters.
Monitoring the availability of these components is critical since BI users—typically management and business analysts—rely on timely reports for decision-making. To address this, IT-Conductor provides a clear view of system availability at a glance, while its hierarchical, service-oriented monitoring feature allows users to drill down into specific components when needed. For reporting, the platform also delivers quick insights through intuitive performance views and dashboards.
Figure 5a: SAP BOBJ Monitoring in IT-Conductor
In IT-Conductor, BI events are managed as alerts. By applying thresholds and overrides, alerts can be configured to trigger only when specific conditions are met. This approach supports alert filtering and suppression, giving administrators more control and flexibility in managing alerts while reducing noise from unnecessary notifications.
Figure 5b: SAP BOBJ Monitoring in IT-Conductor
Monitoring in IT-Conductor spans Availability, Performance, and Exception/Error tracking. Below is the complete list of service components currently supported by the platform.
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