Business Service Managers & Service Desk Analysts


Align Your KPI's, Manage Service Delivery, and Access Real-time Data to Achieve Your Organizational Goals

Align KPIs with your business objectives, proactively manage service delivery, and access real-time data to ensure you are on track with your organizational goals.

Business Service Manager

  • Service-Centric Availability & Performance Mgmt
  • High-level Service Grid & Dashboard
  • Interactive Lists and Charts
  • End-user Experience Management
  • KPI & Metrics Management
  • Custom-tailored Reporting
  • Quick Access to Applications & Service Owners

Service Desk Analyst

  • Policy-based Notification System
  • Proactive Notification for Service Degradation & Outages
  • Service Impact Visibility
  • SLA/OLA Monitoring
  • Service Desk Integration (ITSM eBonding)
  • Trend Analysis & KPI Reporting
  • Service Catalog Integration