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M O N I T O R
M A N A G E
A U T O M A T E
O P T I M I Z E
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Role |
Application Service Management |
IT Service Level Management |
IT Process Automation |
Test & Performance Management |
Reporting & Analytics |
CIO |
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- IT to Business Service Mapping (BSM)
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- Compliance Reporting on IT KPI, Quality of Service
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Business Service Manager |
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- Service-Centric Availability & Performance Management
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- Service Grid & Dashboards
- KPI reporting
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IT Manager |
- Application-Centric Availability & Performance Management
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- Set goals (thresholds) for Operational & Service Level Agreement
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- Scheduled Report Delivery
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- Performance Baseline & Benchmark
- Capacity Planning
- Load-testing
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- Single Pane of Glass - uniform management across Technology Silos
- Service Impact Analysis
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Service Desk Analyst |
- Policy-based Notification
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- Proactive Service performance degradation/outage notification
- Service Impact Visibility
- Support SLA/OLA Monitoring
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- Trend Analysis
- Support KPI Reporting
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IT Operator |
- Hierarchical Subscription-based Notification
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- Hierarchical Subscription-based Notification
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- Automated Maintenance (backup etc)
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IT Administrator |
- 360 degrees view of Application Environment
- Root-Cause Analysis
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- Service Impact Awareness
- Root-Cause Analysis
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- Self-healing: Automated Recovery
- Manage Scripts, Batch Admin Jobs
- Digitize Complex IT Processes
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- Performance Monitoring
- Synthetic Transaction
- Performance Optimization
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- Time-synchronized Troubleshooting Context
- Logs Analysis
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