Value Proposition

In an integrated scalable cloud platform, there's features and benefits to meet the needs of many IT roles.

M O N I T O R
M A N A G E
A U T O M A T E
O P T I M I Z E
Role Application Service Management IT Service Level Management IT Process Automation Test & Performance Management Reporting & Analytics
CIO
  • IT to Business Service Mapping (BSM)
  • Compliance Reporting on IT KPI, Quality of Service
Business Service Manager
  • Service-Centric Availability & Performance Management
  • Service Grid & Dashboards
  • KPI reporting
IT Manager
  • Application-Centric Availability & Performance Management
  • Set goals (thresholds) for Operational & Service Level Agreement
  • Scheduled Report Delivery
  • Performance Baseline & Benchmark
  • Capacity Planning
  • Load-testing
  • Single Pane of Glass - uniform management across Technology Silos
  • Service Impact Analysis
Service Desk Analyst
  • Policy-based Notification
  • Proactive Service performance degradation/outage notification
  • Service Impact Visibility
  • Support SLA/OLA Monitoring
  • Trend Analysis
  • Support KPI Reporting
IT Operator
  • Hierarchical Subscription-based Notification
  • Hierarchical Subscription-based Notification
  • Automated Maintenance (backup etc)
  • Go-Live Validation
  • Incident Reporting
IT Administrator
  • 360 degrees view of Application Environment
  • Root-Cause Analysis
  • Service Impact Awareness
  • Root-Cause Analysis
  • Self-healing: Automated Recovery
  • Manage Scripts, Batch Admin Jobs
  • Digitize Complex IT Processes
  • Performance Monitoring
  • Synthetic Transaction
  • Performance Optimization
  • Time-synchronized Troubleshooting Context
  • Logs Analysis

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