The Latest:

SLA Explained for Businesses and Managed Services Providers

In service delivery, there’s a familiar tension between internal and external demands. As early as 1998, CIO magazine reported on this dilemma faced by service teams forced to prioritize paying customers over internal users, raising the question: What do you do when your internal people are screaming for help because you’re serving the paying customer instead of them? More than two decades later, business operations have become far more interconnected. With organizations juggling both on-premise systems and external service providers, things ...

Apr 24 | Danica Esteban

4 Pillars of Modern IT Infrastructure Management

Today’s hybrid environments demand a modern approach to IT Infrastructure Management, one that emphasizes automation, real-time visibility, and ...

Apr 10 | Danica Esteban

Webinar Recap: Change Automation Intelligence for SAP

On March 12, we hosted a webinar featuring IT-Conductor ChAI™ (Change Automation Intelligence for SAP), our newest advancement in SAP transport ...

Mar 20 | Danica Esteban

Integrate Change Management into DevOps & CI/CD Pipelines

Modern IT organizations strive to accelerate software and infrastructure changes while ensuring stability, security, and compliance. This demand has ...

Feb 27 | Danica Esteban

Expand the horizons of your knowledge.

Automation vs. Orchestration: Which One Should You Choose?

Automation is often seen as the ultimate solution to eliminating repetitive tasks and enhancing efficiency. However, processes typically involve ...

Feb 6 | Danica Esteban

Change Management Overview for Modern Organizations

For modern organizations, IT departments are under constant pressure to implement changes—whether it's deploying new software, upgrading ...

Jan 16 | Danica Esteban

Top Technology Trends for IT Automation in 2025: AI in Focus

The future of IT automation is here, and it’s powered by AI. In 2025, artificial intelligence (AI) will be the driving force behind the next ...

Jan 9 | Danica Esteban

Understanding Enterprise Integration

Organizations rely heavily on diverse software applications to manage operations, streamline workflows, and deliver superior customer experiences. ...

Dec 5 | Danica Esteban

Best Practices for Proactive Server Management

Taking a proactive approach to server management is more than just keeping systems up and running—it’s about creating a secure, reliable environment ...

Nov 7 | Danica Esteban

Service Orchestration Overview: Key Concepts & Use Cases

Organizations rely on a multitude of services and applications to manage operations. In large enterprises, for example, ERP software, CRM platforms, ...

Oct 10 | Danica Esteban

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