Welcome to the Q2 2025 edition of IT-Conductor’s innovations in Service Orchestration and Automation Platform (SOAP).
As enterprise IT landscapes continue to evolve - especially with increased cloud adoption and managed service models like RISE with SAP - maintaining visibility, auditability, and operational flexibility has never been more important. This quarter, we’ve delivered enhancements that directly address these challenges while reducing the overhead typically associated with monitoring and reporting.
In this edition, we highlight three key innovations:
These improvements are built with adaptability in mind, empowering IT-Conductor customers to meet complex operational requirements with fewer manual steps and greater confidence in their data.
1. SAP Software Update Manager (SUM) integration
Feature Summary
IT-Conductor introduces SAP SUM Integration, which facilitates visibility into upgrade and migration processes. You will be able to observe the hierarchies of thousands of SUM phases with true web-based multi-user access, inspect update logs, time analysis, and set up monitoring/notification for failures and stuck-on-prompt steps. After the update is completed, the whole process is preserved as a historical snapshot along with all the logs and analysis.
Why It Matters
SUM currently provides only a controller login for one user and a very feature-deficient observer user on an internal company URL. An SAP upgrade, patching, and/or migration typically runs for many hours and can be as long as days in a large brownfield S/4HANA conversion and migration. This long process provides very little visibility outside of the technical resource running the SUM process, which does not help with the PMO (Project Management Office) for project orchestration and communication purposes, as they often struggle to coordinate SAP update processes, share the progress with the team/management, and audit past updates. Making matters worse is that with many projects, the SUM tool is run multiple times during mock test cycles, and each time it completes, it’s very hard to analyze the SUM logs in detail (even after uploading the analysis main log to SAP service portal) - thus time comparisons, lessons-learned and tuning before the next cycle can be very difficult.
Key Benefits
Central repository for update processes. Active monitoring from anywhere allowed on the web, without being inside the SUM network, provides increased observability and thus better project management. Historical records retention. Notification subscriptions for interested parties along the many different phases of the upgrade/patching/migration process.
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Figure 1: IT-Conductor SUMMon (Software Update Manager Monitor)
2. SAP In-Band HANA Monitoring
Feature Summary
To address monitoring limitations in RISE with SAP environments where direct DBMS or OS-level access is restricted, we’ve introduced SAP in-band HANA Monitoring. This enables IT-Conductor to securely collect key HANA health and performance metrics directly through the SAP application layer.
Why It Matters
RISE customers often lack visibility into their HANA databases due to restricted backend access. This in-band method restores essential monitoring capabilities, enabling continuous assessment of HANA health, memory usage, CPU load, expensive statements, and system replication status without requiring direct database connectivity.
Also Beneficial for Non-RISE Customers
For traditional (non-RISE) SAP landscapes, this approach simplifies HANA monitoring by reducing setup complexity. It supports both direct and indirect data collection, allowing quick onboarding of HANA systems without configuration or external agents.
Use Case Fit
Ideal for RISE customers who need actionable insights while operating within SAP’s managed service constraints. It’s also effective for any SAP landscape - cloud, on-premise, or hybrid - where SAP ABAP-specific HANA monitoring is preferred for tracking DB health, resource usage, and performance events with minimal configuration effort.
3. On-Demand Retroactive Reporting
Feature Summary
We’ve enhanced IT-Conductor’s reporting engine to support retroactive report execution through a new optional attribute: Effective Time. This allows users to generate or re-run reports for a specific point in time, such as a previous month, without modifying the report logic or underlying configuration.
Why It Matters
In traditional reporting setups, generating historical data often requires either duplicating report logic or hard-coding date filters. With this enhancement, users can now run or re-run reports retroactively using the originally defined effective time. This ensures consistent results even when executing reports outside their regular schedule.
Key Benefits
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Accuracy & Consistency: Reports re-run at a later date will reflect the original context, not current data.
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No Code Changes Required: Retroactive runs do not require altering the report logic or schedule.
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Operational Flexibility: Ideal for missed schedules, audit reviews, or delayed reporting cycles.
Use Case Fit
Best suited for monthly or scheduled reports where maintaining historical accuracy is critical, such as SLA compliance, billing, or capacity planning summaries. This enhancement enables more robust reporting workflows with minimal administrative overhead.
Figure 2: On-Demand Retroactive Reporting
