IT-Conductor Blog

The 4 P's of Automation

Posted by Linh Nguyen on Oct 28, 2015 12:30:14 PM


 

Is there any correlation between doing a Startup right, perfecting a pitch presentation, and Application Performance Management (APM)?  Yes, when looking at it through the eyes of Automation!  Let me explain further.

On October 27, 2015, I was proud to represent IT-Conductor as CEO and Co-founder to take the stage in front of 300 attendees at SAP in Palo Alto during the "Art of the Start 2.0 Pitch Challenge with Guy Kawasaki".  We were one of five finalists chosen out of 83 applicants to deliver a 3 minutes pitch that night.  The 3 minutes pitch was the ultimate result of much work and planning.

At IT-Conductor we're passionate about Process Automation which requires careful thought design around these 4 P's: Plan, Practice, Perform and Perfect IT!

The Art of the Start

In Guy's best-selling Startup guides "The Art of the Start" and the new revision "The Art of the Start 2.0", he makes it perfectly clear that there is careful thought to creating a system that works, even for chaotic adventures like startups to increase their chance towards success.  The system is simple, yet with Planning and Practice can be Performed and Perfected (with iterations of course).  Guy's motivation is that through his writing and public speaking to help automate the process of starting any ventures in life.

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SAP Basis, Let's Automate IT (Topic 2: Visual Root-cause Analysis)

Posted by Linh Nguyen on Oct 20, 2015 8:00:00 AM


 

When it comes to complex enterprise systems management, there is not a shortage of data, so finding useful and actionable information, we call it Performance Intelligence can be tedious.  Thus, IT-Conductor has automated the discovery and health service monitoring which allows hierarchical time-synchronized root cause analysis in just a few clicks to help with SAP Basis Automation.  Since it's a cloud-based service, you too can start automating many tasks (FREE for the first 2 SAP Systems connected, remember there is no complex software installation needed, so just subscribe and give it a try).  We would love your feedback also of tasks that you'd like to see automated, yes we'd love the challenge, so SAP Basis, Let's Automate IT!

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SAP Basis, Let's Automate IT (Topic 1: On-demand Performance Report)

Posted by Linh Nguyen on Oct 14, 2015 11:03:03 PM


 

We're going to start a series of SAP Basis Automation topics aimed at common SAP performance and operations tasks which can and should be automated.  Just like our SID-Refresh Tool, these automation will greatly reduce the repetitive Basis manual work as well as improve service quality and consistency.  With IT-Conductor cloud-based service, you too can start automating many tasks (FREE for the first 2 SAP Systems connected, remember there is no complex software installation needed, so just subscribe and give it a try).  We would love your feedback also of tasks that you'd like to see automated, yes we'd love the challenge, so SAP Basis, Let's Automate IT!

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7 Telltale Signs If your IT Operations is Operational

Posted by Linh Nguyen on Oct 7, 2015 6:41:44 PM


HOW THINGS USED TO BE:

Some of our readers may remember how SAP Basis used to be the one-stop shop for all technical SAP, Database, OS, Servers, Storage, yes and even Network and Security.  Basis teams designed, built and operated, which meant we also scheduled jobs, monitored performance, and of course were on call for all things technical SAP.  Those days of working in Basis Operations maybe long gone for large enterprises with segregation of duties and specialization due to increased complexities and compliance requirements, but sometimes we wonder if those were the good old days when it was more efficient.

Today, most enterprise IT division comprise of many technology silos and teams which function as shared services.  IT Operations is one of those centralized shared services, and SAP Basis are separated out from System Administrators, DBAs, etc.  Everybody relies on IT Operations (sometimes referred to NOC - Network Operations Center) to provide centralized monitoring and share incident management with IT Helpdesks.  Sounds rosy right?  It can be, but many times there's also the law of unintended consequences when things are really inefficient.  ITSM (IT Service Management) specialists would know - there must be people, processes and products to implement to make it operational.  It's like the 3-legged stool, all must be present to be functional.

I have been on both sides of Basis and Operations, here are 7 telltale signs that may indicate an organization's IT Operations may not be Operational, or at least not optimally, why we think it's not, and what typical fixes are.

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