What may seem to be an obvious choice for SAP customers really isn't as obvious!
For more than 21 years in the SAP field and hundreds of SAP projects, from the mainframe R/2 days until now when some things are new again with SAP HANA and many other products, the question of "What SAP monitoring tools do you use?" is still greeted with an unclear and/or lengthy response. Often, the responses will follow with reasons why one tool is used for this and another tool is used for that by various different folks on the IT team. With the myriad of application environments to manage, one can understand the complexity and thus the non-obvious answer to the above question.
So, I thought it may be useful to provide an evaluation list of systems management areas based on my experience working with customers on monitoring, performance testing, and IT service management. It would provide:
- An objective way of assessing features and functionality, costs aside as it money complicates everything
- A central place to list the tools and what they are used for as well as their strengths & weaknesses
- A matrix to assign merit score and weight to each criteria that would help in tools and/or vendor selection