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SAP Solution Manager Technical Monitoring

Posted by Linh Nguyen on Jan 21, 2015 5:24:00 AM

Over the last week we've been busy updating our SAP Solution Manager 7.1 from SPS11 to SPS12. It doesn't sound like much but as usual, we found so many notes, preparations and post-processing to perform. It's a whole lot more than just running SUM (Software Update Manager), so it will have to be topic of discussion for another time.

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Jump forward a week, after hours of re-executing SOLMAN_SETUP phases for System Preparation, Basic Configuration, Managed Systems Configuration, and finally Technical Monitoring we were able to see some monitoring.

Below is a quick video overview of what's in SAP Solution Manager's Technical Monitoring capabilities.

SAP's MAI (Monitoring & Alerting Infrastructure) simplified the monitoring views into categories including: Availability, Performance, Configuration, and Exception as seen below. After drilling in, there are metric and charts that could be displayed (Adobe Flash rendered), but the exceptions and alerts for categories such as ABAP dumps, Syslogs, Batch jobs only show total alerts in the last hour, day, etc. but not the actual errors themselves even after drilling in. So in a way, it's over-simplified to the point of 'how many exceptions am I getting?' from each monitored system. There is the Alert Inbox which you can launch from the Performance Overview of Events/Metrics and further drill down for alert details, but they stop short of individual alerts, only to show the number of alerts for those events and what the first/worst/last/min/max for those metric. For further analysis like when the event occurred, one would need to log into the managed system and use traditional SAP Basis transactions to analyze further, assuming those alerts/events haven't already been archived.

Solman_TechMonitoring_Overview1

System Technical Monitoring Overview

MS1_AlertInbox
Solution Manager Alert Inbox & Details

There's a flaw with the above approach that it's not a single pane of glass, but rather an aggregated view which lacks troubleshooting context. I also noticed that it was quite slow in loading charts and performance information.

What's been your experience with Solman 7.1 and do you think it's useful for SAP systems technical monitoring, or is it too much work to set up and maintain for the level of usefulness it provides?

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Linh Nguyen

Written by Linh Nguyen

Linh was born in democratic Vietnam, escaped from the communist after the war as a boat-people refugee to Malaysia, subsequently immigrated to Australia where he attended high-school and completed dual-degrees in Computer Science & Computer Engineering in just 5 years. He started SAP career in Melbourne, then came to the US in the mid-1990s as a SAP technical consultant. He built a software and consulting company in Silicon Valley in 1996 named OZSoft and has been an entrepreneur with a passion to automate IT processes. In 2014, he started IT-Conductor, Inc. as CEO and co-founder along with David Stavisski, with the goal to help IT organizations to Stop Guessing and Start Managing by automating IT operations using a cloud-based platform IT-Conductor.

Topics: SAP Solution Manager, Alerts Management, SAP MAI, SAP System Technical Monitoring, Monitor

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