IT-Conductor Blog

The Core of SAP Basis Monitoring

Posted by Linh Nguyen on Sep 10, 2018 5:32:21 PM

How does a typical SAP customer deal with technical Basis operations? 

SAP operations is normally managed by:


End-to-End SAP Job Monitoring and Management

Posted by Linh Nguyen on Jun 28, 2018 11:32:11 AM

Complex Problem

In today's enterprises, there are often very complex business processes managed by SAP ecosystem often involving transactions, batch jobs, process chains, messages, documents (iDocs, BDocs, etc.) and a myriad of inter-dependencies.  Regardless of how they are designed, failure of these activities is not a question of IF but a question of WHEN, because they depend on systems, data, business logic and sometimes just human error.

How does IT-Conductor help customers manage their business-critical processes so when failures occur, errors are monitored, responsible party notified, assist in the root-cause analysis and resolution of the issue?  We will describe our approach to SAP job monitoring and management as an example scenario which is currently used by customers to remotely manage large number of jobs, process chains, messages, and many more critical services 24x7.

Will HANA Dominate in SAP Performance over Oracle?

Posted by Linh Nguyen on Sep 6, 2017 11:56:46 PM

attles have been fought over SAP Performance for years and with HANA as the relatively new kid on the old SAP block, there's bound to be comparisons, as well as jibs and jabs between leading contenders.  We're here to provide the stats to help judge this battle and today's fight is between two of the leading contenders, SAP HANA and Oracle.  We didn't set up this fight, it was already staged by one of our customers (anonymized for privacy reason) who chose us to monitor the battle.  Disclaimer: this fight may not be absolutely fair but we deem the battleground and conditions are reasonable, though not scientifically equal, just like when Boxing champion Mayweather boxed against Mixed Martial Artist McGregor.  We'll present the stats so you make your own judgment, and since a picture is worth a thousand words, there's no point describing the fight - just show it!


Alexa! Get me an AWS Marketplace SaaS SAP Monitoring App

Posted by Linh Nguyen on Aug 31, 2017 8:51:37 AM

What Amazon Wants, Amazon Gets!

Amazon wanted some groceries, Alexa got Whole Foods.  Officially on Monday August 28, 2017 the deal was done, Amazon Echo and Dot devices were being sold in Whole Foods stores.


S/4HANA Monitoring is LIVE on SAP App Center

Posted by Linh Nguyen on Aug 16, 2017 6:11:19 PM

It's LIVE on SAP App Center Approved for S/4HANA Monitoring!

SAP has approved IT-Conductor SaaS platform for immediate monitoring of S/4HANA (including HANA Monitoring and SAP Monitoring of supported technologies).  It intelligently orchestrates complex IT operations, saving SAP customers up to 90% of time and cost of SAP Monitoring and Application Performance Management.

IT-Conductor simplifies monitoring of SAP products (e.g. ABAP, BOBJ, PO) based on different types of DBMS (e.g. ASE, HANA, Oracle, DB2, MS*SQLServer), and add-on components (e.g. SLT, RFC).

Take the SAP App Center Tour


Advanced SAP Monitoring Features by IT-Conductor

Posted by Linh Nguyen on Jul 25, 2017 9:24:54 PM


IT-Conductor is a SaaS platform which intelligently orchestrates complex IT operations, saving SAP customers up to 90% of time and cost of SAP Monitoring and Application Performance Management.

IT-Conductor simplifies monitoring of SAP products (e.g. ABAP, BOBJ, PO) based on different types of DBMS (e.g. ASE, HANA, Oracle, DB2, MS*SQLServer), and add-on components (e.g. SLT, RFC).

  • Drill-down feature
  • SQL Jobs
  • Key Performance Indicator (KPI)
  • CCMS Alert

Monitor SAP KPI's Across Multiple Systems Simultaneously

Posted by Linh Nguyen on Mar 8, 2017 5:51:26 PM


Ever want to collectively view many KPI's across multiple SAP systems and infrastructure components, even across many sites or locations?  It's always been a challenge to do so, especially to monitor SAP, analyze or trend performance end-to-end and see the big picture at the same time.  It's a best practice to use such capability in an application performance management (APM) tool as we discussed in our 10 Ways to Better Application-Centric Service Management Best Practices.  Recently in our first IT-Conductor Newsletter February 23, 2017 edition, we announced the availability of a feature to Save Custom Service Charts (KPI's).  The ability to see KPI's across multiple monitored services had been there for years, but recently we allowed users to save and view them, and even schedule reports for them as a Saved Service Health Chart.


How to Monitor SAP Solution Manager

Posted by Linh Nguyen on Feb 8, 2017 12:39:05 PM


We have been publishing extensively with more than a dozen articles on How to monitor your SAP environment using SAP Solution Manager, but what happens when Solman itself is suffering from Performance and Availability issues?  Solman has widen its footprint at enterprises, some mandatory uses of functionality such as Maintenance Optimizer, and Remote Support, while others include Technical Monitoring and Change Request Management (ChaRM).  Given such dependencies of many SAP customers on their Solman, shouldn't it be monitored and managed as a business critical system?


SAP Patches Can Fix or Break SAP Performance

Posted by Linh Nguyen on Oct 5, 2016 10:55:45 PM


Ever hopeful or worried that SAP patches may fix or break your system's performance?  Let's face it, if we have a specific problem, we hope a patch will fix it.  However, given patches are now mostly delivered in packages or bundles (particularly support packs), we're worried at the same time it may break something else.  Even if all functionality remains intact, there is always a chance performance may be impacted, for better or worse.

That's why we recommend to include SAP Performance Best Practices for Implementation, Upgrade & Migration.  Case in point, while monitoring Solution Manager with IT-Conductor (yes that will be another topic in itself that we'll cover in another post), we were pleasantly surprised, unlike most cases, that a set of patches actually improved the system performance.  Without the proper SAP monitoring tools and context, it would be pretty hard to pinpoint the cause and effect of such action.

Let's see how we became aware of problems, then related the cause and effect:

1. The Problem and Symptom

  • Service Level Alerts and notification indicated that the system was under stress with automated Health checks
  • We also received email notification via subscription that one of the app servers had prolonged periods of 'CPU Idle 0%'

2. Find the Root-cause Part 1

  • In the Health chart with RED status bars above, we can click on a single button to determine the cause from all underlying components monitored for the system (or what we better refer to as a Service)
  • Expanding the service tree where there are warning indicators we find both Background utilization and CPU Idle on the same page with a high degree of negative correlation (i.e. Batch processes maxing out while CPU Idle hugs the zero line)

3. Find the Root-cause Part 2

  • What workload was running that took all the batch work processes.  Well this is pretty hard to find in hindsight, but we've got a secret weapon!  Click on the app server icon having the issues and a menu pops up with a choice to look at WorkProcesses snapshot
  • Looks like we had a combination of Solman batch and ChaRM running a long time, and no free batch processes

4. The Fix

  • The Basis team applied some Solman add-on support packages, and guess what happened - Look at the charts below - the middle chart shows when patches were applied, things began to improve around mid-night.  Was it coincidence?  Maybe, but what's probable, look at the correlation when charts of metrics and events are synchronized with each other, all on a single-pane

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